Frequently Asked Questions

1My skin is sensitive. May I use Lowy's Aleppo Soap?
Absolutely! Lowy's Aleppo Soap is renowned for its gentle and soothing properties, making it an excellent choice for individuals with sensitive skin. Our soap is crafted using traditional methods and natural ingredients that are less likely to cause irritation.
2Do all products have the same stamp?
While all of our Aleppo Soap products bear the same distinct stamp of authenticity, representing the heritage and quality of our traditional soap-making process. Different percentages have additional and separate marks on them:
- 2.5%: Stamp only
- 10%: Stamp + Arabic word "ممتاز"
- 20%: Stamp + Arabic word "عال العال"
- 30%: Stamp + English word "TOP"
- 40%: Stamp + English word "SUPER"
3Do your products contain sulfates or paragons?
No, our products are free from sulfates and parabens. We are committed to providing you with a pure and natural cleansing experience without the use of any harmful additives.
4Are your products vegan?
Yes, all of our Aleppo Soap products are vegan-friendly. We do not use any animal-derived ingredients.
5Are your products cruelty-free?
Absolutely, we are proud to be a cruelty-free brand. Our products are not tested on animals at any stage of the production process.
6Are your products gluten-free?
Yes, our Aleppo Soap products are gluten-free. They do not contain any gluten-derived ingredients.
7Why do I detect a subtle aroma in your products if they are unscented?
The gentle aroma you detect is a natural characteristic of the laurel oil and olive oil used in our soap. While we do not add artificial fragrances, the combination of these high-quality oils can give rise to a mild, earthy scent.
8Why does my product look slightly different that it did before?
Since our soap is handcrafted using traditional methods and natural ingredients, slight variations in color, texture, and appearance can occur. These variations are a testament to the authenticity of our process and do not affect the quality of the soap.
9What type of fragrances do you use in your products?
We are committed to keeping our products as natural as possible, which is why we do not use any artificial fragrances. The subtle scents in our products are derived from the natural ingredients used, laurel oil and olive oil.
10Where do you make your products?
Our Aleppo Soap is proudly crafted in the Mediterranean region. Our traditional soap-making process has been passed down through generations, and we take pride in maintaining the quality of this ancient craft.
11Are Lowy’s products Good Manufacturing Practices (GMP) certified?
Yes, we adhere to Good Manufacturing Practices (GMP) to ensure the highest quality and safety of our products. Our soap-making process follows strict guidelines and quality control measures.
12What is your packaging made from?
We are committed to sustainability, and our packaging reflects this. Our packaging materials are chosen with the environment in mind, utilizing eco-friendly and recyclable materials.
13Which retailers carry Lowy's Aleppo Soap?
You can find Lowy's Aleppo Soap at select retailers in the United States. Please refer to the 'Store locator' section of our website or contact our customer service for a list of current retail partners.
14Shipping & Delivery
Shipping cost for the customer is only $5, anywhere in the Unites States. Or, shipping is FREE if you order over $50 worth of products. You can find detailed shipping information on our website during the checkout process.
15Sales & Tax
Sales tax is applied in accordance with local regulations and will be displayed during the checkout process.
We accept a range of payment methods, including major credit cards and secure online payment platforms, to ensure a seamless shopping experience.
You can manage order cancellations through your account on our website. For other cancellations, please reach out to our customer service as soon as possible.
18Return Policy
100% Money-Back Guarantee reflects our commitment to your satisfaction. We understand that sometimes, despite our best efforts, a product may not meet your expectations. If you are unsatisfied with your purchase for any reason, you may return it within 10 days from the date of delivery. We will provide a full refund for the product purchase price, including any applicable taxes. To be eligible for a refund, the product must be in its original condition, with original packaging. Simply contact us to request a return, and we'll provide you instructions on how to proceed.
19Partnerships and Media
For partnership inquiries or media collaborations, please contact our team through the provided channels on our website.
20I don’t see my question here.
If your question isn't addressed in this FAQ section, please don't hesitate to contact our customer service. We're here to assist you and provide any additional information you may need.

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