Frequently asked questions.
Have questions about Lowy’s Soap? We’re here to help! If you don’t find what you’re looking for, feel free to reach out to our customer service team—we’re always happy to assist!
Contact UsIn a word. No. Our all-natural soap is carefully crafted with gentle ingredients to soothe and protect, not harm, your delicate skin. It's free from harsh chemicals, fragrances and toxins of any kind, ensuring you can wash generously without fear of redness, dryness, or irritation.
Absolutely! Unlike conventional soaps, our 100% fruit-based ingredients are tolerated by the mostdelicate of skinsand is safe for babies and young children. It’s a great choice for those with eczema or dry, irritated skin, and is gentle enough for daily use on babies’ sensitive skin.
Since our soaps are handmade, slight variations in appearance (like color, shape, or texture) are completely normal. These differences are a result of the natural ingredients and the handcrafting process, making each bar uniquely yours!
Yes! Laurel oil soap is gentle and nourishing, making it suitable for a variety of skin types, including dry, sensitive, oily and acne-prone skin. It's also a great natural remedy for general dermatitis and helps relieve symptoms of skin conditions like eczema, psoriasis and rosacea
To get the most out of your soap, after use, let it dry on a soap dish (try our 100% bamboo soap dish!) that drains well to prevent it from sitting in water, which can cause it to dissolve more quickly.
No way! Our laurel oil soaps are crafted using only natural ingredients. We never use artificial fragrances, colorants, or preservatives. Any color or smell variation you see comes naturally from the oils used in the process.
Our soap is for those who seek the absolute best in skincare, knowing that when they choose our Laurel Oil Soap, they are choosing a product that’s been meticulously sourced, thoroughly tested, and crafted by the finest artisans. While there are other natural soaps out there, including those containing laurel oil, none can match the level of craftsmanship, testing, and commitment to quality that we provide.
Subscription
Our subscription service offers convenience and savings, delivering your favorite laurel oil soaps on your schedule. Explore how to manage your subscription, choose soap varieties, and enjoy discounts while receiving your products regularly. Plus, enjoy the flexibility to skip, change, or cancel shipments whenever you need.
Subscribe NowWith our subscription service, you’ll receive your favorite laurel oil soaps delivered directly to your door at regular intervals. You can customize your delivery frequency and the number of bars you receive, and you can modify or cancel your subscription anytime.
Yes! You can choose to receive a variety of our laurel oil soaps or stick to one specific type. Feel free to adjust your preferences before each shipment, and we’ll tailor your delivery to suit your needs.
ou can manage your subscription through your account on our website. Simply log in, navigate to the "Subscription" section, and you’ll be able to modify, skip, or cancel your next delivery with ease.
Yes! Subscriptions come with a special discount, so you can enjoy your favorite soaps at a more affordable price. Discounts are automatically applied when you subscribe.
Returns & Refunds
Find out about our easy and hassle-free refund process. Whether you received a damaged item or simply changed your mind, we are committed to your satisfaction. Learn how to initiate refunds and what happens if your soap arrives in less-than-ideal condition.
Request a RefundWe want you to love your laurel oil soaps! If you’re not completely satisfied with your purchase within 30 days, we'll give you your money back. No need to return the soap. Please contact our customer service team to request your full refund.
Unfortunately, due to the personal and hygiene nature of our products, we cannot accept returns on opened or used soap. However, if there’s an issue with your order (e.g., damaged or incorrect items), we’ll gladly resolve it for you.
To initiate a refund, please reach out to our customer service team via email or phone with your order number and reason for refund. We'll provide you with instructions on how to proceed and receive your money back.
We typically process refunds within 7-10 business days. You’ll receive an email notification once your refund has been issued.